News: Telephone and Writing Skills

Communication training 'key to company brand'

23 March 2009

Communication training is a vital way for companies to instil their company brand among their staff, a group asserts.Rebecca Clake, the Chartered Institute of Personnel and Development's organisation and resour...

Communication training: LGA calls for councils to use plain English

18 March 2009

A lobbying organisation is calling for local authorities to ban the use of 200 jargon terms, highlighting the importance of communication training.The Local Government Association (LGA) has published the list, ...

Negotiation training 'must emphasise reciprocity'

09 March 2009

Reciprocity is one of the motivating factors which should be emphasised as part of communication or negotiation training, an author claims.The Guardian reports that books such as Robert Cialdini's The Psycholog...