News: Telephone and Writing Skills

Budget 'should encourage firms to invest in training'

21 April 2009

The government's Budget must offer tax reductions in order to encourage more businesses to invest in training, an organisation asserts.Colin Ben-Nathan, employment tax partner at KPMG in the UK, says that while...

Writing skills training: 71% of firms 'do not personalise customer emails'

01 April 2009

A study has found that 71 per cent of companies are failing to personalise email communications with their customers, highlighting the importance of writing skills training. The Hitting the Mark survey, conduct...