Business training news

Customer service training: Govt improves consumer care

25 August 2009

The government has made a larger leap in consumer care than any other UK organisation, a study suggests, highlighting the value of customer service training. Satisfaction with these departments has increased co...

Customer service training: Council service's consumer care recognised

25 August 2009

The level of consumer care provided by Mendip District Council's building control service will result in it being brought to the Cabinet Office's attention, highlighting the value of customer service training. ...

Poor customer service training 'could cause shoppers to change store'

24 August 2009

Businesses which fail to provide a high level of consumer care risk losing their shoppers and alienating the market, an author asserts, highlighting the value of good customer service training. Mark Bradley, wr...

Customer service training 'key to improving performance'

21 August 2009

One of the crucial steps for businesses to take to improve their performance is customer service training, a source asserts.Claire Hibbert, writing for Real Business, claims that consumer expectations have been...