News: Customer Service/Care

Academic libraries 'could see rise in need for customer service training'

18 August 2009

Recent changes in the way academic libraries are run have prioritised the provision of consumer care, highlighting the value of customer service training in all professions.

Anne Hannaford, director of information and learning services at Worcester University, tells the Guardian that a new facility build in collaboration with the local authority will include a desk specialising in looking after visitors at the front of the building.

"It really is about reaching people who are hard to reach, as well as existing audiences," she explains.

She tells the news provider that consumer care is important because staff will be dealing with people who "may not be natural library users", highlighting the value of customer service training.

Ms Hannaford says that the joint venture hopes to use well-trained employees to deliver a large number of activities to every sector of the public.

In other news, City of York Council employees have achieved the government's Customer Service Excellence level, the Press has reported.

GA Training’s customer service training enables individuals and organisations in both the public and private sectors to provide exceptional levels of service at each and every customer touch point. Our customer service solutions cover all elements of customer contact from telephone, face-to-face and in writing and ensure consistently high standards throughout.

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