News: Customer Service/Care
Could more firms be prioritising customer service training?
02 June 2009
A commentator has praised the effectiveness of the customer service training that made talking to his ISP while moving house a pleasant experience.
Tim Danton, writing for PC Pro, describes the treatment he received at the hands of the company's call centre as efficient, friendly and capable of delivering on its promises.
He suggests that there could be a culture change where customer service training is becoming increasingly valued as a differentiator between firms.
It could be possible that more organisations are realising that this quality is what will enable their long-term survival, he tells the news provider.
Mr Danton reports that BT, British Gas and Ecotricity also all had exemplary levels of consumer care, as "without fail I was met with a friendly voice and someone who genuinely wanted to help".
Recent research by SAP and the British Retail Consortium has found that 54 per cent of companies believe that customer service training can help firms.
GA Training provides a wide variety of customer service training courses to both the public and private sectors which help you identify and then exceed the needs and expectations of your customers, providing exceptional service consistently each and every time.
