News: Customer Service/Care
Council to implement extensive customer service training
13 November 2007
An extensive customer service training programme is to be carried out by North Tyneside Council, Personnel Today reports.
The council is investing some £131,000 in the scheme, which will give around 1,000 staff members customer service training and will be delivered by the Institute of Customer Service (ICS).
A significant spend such as this highlights the importance that councils and other organisations place on customer service training - not to mention other kinds of training such as contract law training, telephone and writing skills training, and performance management training.
The first phase of the council's scheme will see directors and other senior managers attending customer service training.
"We entered into this relationship with the ICS to honour our commitment to improving the skills of our front-line staff and any other employees who wanted to enhance their skillset and improve the delivery of service," said the council's training manager, Michelle Waters.
