News: Customer Service/Care
Councils 'should invest in customer service training'
18 June 2009
Councils should invest in customer service training as the public are increasingly expecting private-sector standards of communication, an MP claims.
Shahid Malik, communities minister, has called on local authorities to get it right first time and provide the services people expect.
Talking at the Kettering Borough Council, he highlighted the need for these organisations to engage more effectively with the public.
He states: "The public have a right to expect the best from their local councils. While services are improving, the expectation of the customer continues to rise."
Mr Malik says that people want to be treated as individuals, with their problems addressed quickly and without fuss, highlighting the importance of customer service training.
He claims there is no difference in expectation between doing the weekly shop, booking a holiday or paying council tax.
Major Kathryn Brown, chief of the 42nd Services Division, recently told the Maxwell Gunter Dispatch that good consumer care is a natural expectation, highlighting the importance of customer service training.
From difficult and demanding customers through to more routine interactions GA Training’s customer service training will ensure that whoever you are dealing with and in whatever situation a consistent and exceptional level of service are always the norm.
