News: Customer Service/Care
Customer service 'must be improved for Heathrow expansion'
12 January 2009
A high level of customer service is a requirement if a third runway is to be build at Heathrow, an industry figure asserts.
Baroness Jo Valentine, the chief executive of London First, has emphasised the importance of consumer care if these plans are to be an asset to the city.
She claims the expansion is necessary for business, as there is a demand for this service, although with certain conditions.
The chief executive states: "They are that there should be no new flights until delays have fallen, there should be a tough independent environmental monitor and there should be world-class customer service."
Her comments follow adverts placed in a number of newspapers by the Future Heathrow group outlining the benefits the scheme will bring the city.
In other news, Christopher Rodrigues, the chairman of Visit Britain, told the Independent it is important for the tourism industry to improve customer service if the UK is to continue attracting foreign visitors.
