News: Customer Service/Care
Customer service training: Firm's consumer care among its successes
24 June 2009
A company has highlighted the high level of consumer care it provides as one of its successes over the past 12 months, emphasising the value of customer service training.
Wessex Water claims that this has gone from strength-to-strength despite the difficult trading environment.
Its position at the top of a survey of user satisfaction was recently confirmed by Ofwat, highlighting the firm's customer service training.
The company states that it has been recognised as the most consistently performing water and sewerage business over the last four years.
Colin Skellett, the company's chairman, states: "We have delivered one of our highest ever investment programmes and even better services for our customers."
He states that his organisation's plan will need to increase in the next five years due to additional regulatory burdens and a desire to further improve its services.
Which? magazine recently reported that many mobile phone operators are not meeting their users' consumer care expectations, highlighting the value of customer service training.
Customer Service training with GA is designed to help individuals and organisations provide consistent levels of service at each and every point of contact. We work with you to identify your customers’ needs and their expectations and then we help you to build rapport and provide an unrivalled customer experience.
