News: Customer Service/Care
Customer service training: Good consumer care is a natural expectation
12 June 2009
Everybody expects to receive a high level of consumer care and it is important to meet this, an expert asserts, highlighting the importance of customer service training.
Major Kathryn Brown, chief of the 42nd Services Division, has highlighted the business benefits that receiving a good experience at the hands of staff can provide, the Maxwell Gunter Dispatch reports.
She claims that the recent customer service training her division received has had a pivotal role in improving its effectiveness, leading attendees to view challenges as opportunities rather than problems.
"Good customer service is an expectation we all have and rightly so. It should be as reliable as a finely-tuned machine. The question you need to ask is how well-oiled is your customer service machine?" she asks.
In other news, Northern Rail recently announced that it was investing in customer service training as a way of improving the levels of consumer care it provides.
From difficult and demanding customers through to more routine interactions GA Training’s customer service training will ensure that whoever you are dealing with and in whatever situation a consistent and exceptional level of service are always the norm.
