News: Customer Service/Care
Customer service training: Ofgem calls for more consumer care
10 August 2009
As part of a series of proposals, the UK's energy regulator has suggested introducing penalties for firms that fail to provide sufficient consumer care, highlighting the value of customer service training.
Ofgem suggests that those companies that do not improve their connections services should face fines.
The package it proposes claims to add less than £4 to the average electricity bill and will contain rewards for businesses that successfully improve their consumer care, highlighting the value of customer service training.
Alistair Buchanan, chief executive of the watchdog, claims that the suggestions are tough but fair.
He states: "In return for higher prices, we expect even better customer service and reduced carbon emissions … Our new customer standards package will bring a step change in electricity network services."
In other news, homeowner Margaret Farrell recently wrote a letter to the Leicester Mercury about the way she was treated by Southern Electric, highlighting the need for customer service training.
GA Training has a number of customer service training courses which are available on both a public and in-house basis. Suitable for both the public and private sectors GA’s customer service course solutions have been helping individuals and organisations to provide exceptional levels of service for over a decade.
