News: Customer Service/Care
Customer service training: RIAS nominated for consumer care award
18 June 2009
The consumer care provision of an over 50s insurance provider has led to its nomination in an award for high levels of consumer care, highlighting the value of customer service training.
Organisers behind The 2009 British Insurance Awards have named RIAS in this category, with the results set to be announced next month.
Janet Connor, the group's managing director, describes the company as "thrilled" to have its high levels of consumer care recognised, highlighting the value of customer service training.
She states: "We have worked tirelessly to not only maintain our high standards of customer service, satisfaction and retention, but also to exceed our current achievements in these areas."
Ms Connor says this enables the company to provide a notable interaction from its UK contact centres, highlighting the value of customer service training.
Earlier this month, the JD Power and Associates 2009 UK Mobile Phone Customer Satisfaction Study ranked O2 as the mobile operator with the highest level of consumer care.
GA Training’s customer service training enables individuals and organisations in both the public and private sectors to provide exceptional levels of service at each and every customer touch point. Our customer service solutions cover all elements of customer contact from telephone, face-to-face and in writing and ensure consistently high standards throughout.
