News: Customer Service/Care
Customer service training 'crucial for IT help desk employees'
30 July 2009
Customer service training is an extremely important step in preparing staff for IT help desk positions, an expert asserts.
Paul Smith, manager of Auratech Software, claims that this is often the first part of a company that clients with an issue get in contact with, highlighting the importance of having helpful and competent employees in this position.
He suggests that this is an important way to stay ahead of competitors, as it can help save time and money.
"Because there's more to customer support than merely answering phone calls, you'll want to make sure that you train your staff appropriately," he asserts.
Mr Smith claims that this can result in a great experience for consumers and can also establish a relationship of trust.
A recent study by BDO Stoy Hayward has found that nearly three quarters of shoppers would leave a company if they received poor consumer care, highlighting the importance of customer service training.
GA Training’s customer service training enables individuals and organisations in both the public and private sectors to provide exceptional levels of service at each and every customer touch point. Our customer service solutions cover all elements of customer contact from telephone, face-to-face and in writing and ensure consistently high standards throughout.
