News: Customer Service/Care
Customer service training 'key to tourist experience'
03 July 2009
Customer service training has been highlighted as a key factor that can improve the quality of the tourist experience.
Mark Bradley, writing for The Yorkshire Post, states that high levels of consumer care can create affection for an attraction.
He questions the practice of putting unqualified members of staff in positions where they need to communicate with the public and calls on businesses to turn to using more capable employees in these jobs.
Using the example of Legoland, he says that the firm's research has found that the friendliness and helpfulness of its workers is the key factor behind people wanting to return.
He states: "Even the cleaning staff get intensive customer service training, so that when they meet tourists, they create a lasting impression."
In other news, Ofgem recently wrote to the six biggest energy providers expressing "disappointment" with their levels of customer service training, which was highlighted by research into this quality.
From difficult and demanding customers through to more routine interactions GA Training’s customer service training will ensure that whoever you are dealing with and in whatever situation a consistent and exceptional level of service are always the norm.
