News: Customer Service/Care
Customer service training 'must be applied to be effective'
10 July 2009
It is crucial for those returning from customer service training to consider how to apply these lessons to the workplace, an expert asserts.
Margaret Barnes, writing for the Examiner, emphasises the importance of talking to teammates to determine the reasons why poor consumer care is being provided by the company.
She says that identifying the individuals responsible for putting customer service training to use is vital.
"If you are a speciality medical practice do you expect reception to be the only area to display great customer service or do you believe that should extend to your technicians as well?" Ms Barnes states.
Those looking for immediate returns on their customer service training should simply smile, whether dealing with customers and clients over the telephone or in person, she asserts.
In other news, one of the criteria for the top prize at the Powys Business Awards is the level of consumer care a firm provides.
GA Training provides customer service training as one day public courses or tailored in-house course solutions totally relevant to your individual circumstances. Whether you are in the public or private sectors we will find the right course solution for you. We work regularly with all organisations from blue-chip private sector to local authorities.
