News: Customer Service/Care
Customer service training 'must be provided for support staff'
15 June 2009
Office support staff are not receiving enough skills development such as customer service training, a new survey states.
Nearly half of those recruiter Crone Corkill approached say there are fewer programmes available than last year, with 25 per cent stating that these initiatives are no longer available, Onrec.com reports.
Gabrielle Drake, operations director at the firm, describes this customer service training pattern as "worrying".
She states: "With more and more office support staff having to take on extra responsibilities and roles, training is more important than ever to ensure that departments remain efficient."
Ms Drake tells the news provider that it remains important for businesses to view skills development as an investment rather than a cost.
The JD Power and Associates 2009 UK Mobile Phone Customer Satisfaction Survey recently found O2 to provide the highest standard of consumer care by awarding it a prize for its performance in this area.
Virgin Mobile was recognised as the best in the pay-monthly mobile phone provider category.
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