News: Customer Service/Care
Customer service training 'should advise honesty'
15 June 2009
Customer service training should advise businesses to own up to any failings in their interaction with a client or consumer, an expert asserts.
Nick Galvern, writing for the Sydney Morning Herald, states that a problem with a product offers companies the opportunity to address this and win a more loyal customer.
Using the example of video recorder buyer Danielle Sharpe, he says that problems with the hardware were poorly dealt with and drove her to attempt to obtain a refund.
Mr Galvern states: "[The manufacturer] agreed the whole episode was unacceptable and within 24 hours offered Sharpe her money back or a new unit. Just like that."
He tells the news provider that Ms Sharpe was left "absolutely thrilled" by the way she was treated on this occasion, which highlights the value of customer service training.
In other news, the Brechin Advertiser recently reported that a worker from the Angus region has been shortlisted for the Call Centre Hero Awards 2009.
Customer Service training with GA is designed to help individuals and organisations provide consistent levels of service at each and every point of contact. We work with you to identify your customers’ needs and their expectations and then we help you to build rapport and provide an unrivalled customer experience.
