News: Customer Service/Care
Customer service vital to retail, Bloomingdale president claims
07 May 2009
The importance of customer service to retail companies has been emphasised by a leading business figure, a source reveals.
Marvin Traub, president and chief executive officer of Bloomingdale, highlights the crucial role that consumer care will play in the industry's future development, Retail Week reports.
Addressing the World Retail Congress, he says that he has been concerned by the poor level of customer service he has witnessed.
Mr Traub states: "Our job is to create a more positive attitude for consumers and for our stores. We live in a world of exponential change and retailers need to react."
He tells the news provider that current concerns over prices and luxury products further emphasise the importance of adding value to transactions, which could require customer service training.
Last month, high street bank HSBC was found to have the highest level of customer service in the UK financial services sector by strategist Prophet.
