News: Customer Service/Care
Good customer service is imperative
11 January 2008
It is widely recognised that good customer service is imperative in today's world, and employers realise this.
According to a report by customer service specialists Bill Withers and Patrick Langan, 78 per cent of companies provide 'some' customer service training, and 68 per cent want to offer more, CRM Buyer reports.
Those that do provide a good experience for their customers will stand out from the crowd, but sadly there are too many lax employees who let the side down.
US College student Sarah Collier believes that customer service skills depend on workers' background and training, rather than their age - as many people assume.
She said: "I don't think it's necessarily the entire generation. I think it's just the individual. I know how to give good customer service."
Meanwhile, developing loyalty among customers is a good way to increase business.
Linda Berke of Taylor Performance Solutions says that reminder cards and newsletters are good ways to show customers that you appreciate their business, Daytona Beach News Journal reports.
