News: Customer Service/Care
Greyhound implements customer service training
01 February 2008
Staff at the Greyhound bus firm have undergone an intense customer service training program.
The famous long-distance American bus company has been undergoing a major facelift, after 90 years of operation, USA Today reports.
A plethora of smaller regional bus firms have arrived on the scene, and Greyhound has responded by making changes that should be appreciated by users.
Improvements include reclining seats with lumbar support on coaches, carpeted ceilings for soundproofing, and new signage and better lighting at stations.
As well as this, employees have been given customer service training and drivers have new uniforms.
The revamp comes at a time when public transport companies are enjoying more custom, as high fuel prices and more congestion discourage people from taking the car.
A study from DePaul University found that there was a 13 per cent increase in intercity bus departures between February 2006 and late last year.
