News: Customer Service/Care
Holidaymakers to benefit from customer service skills
22 August 2008
Thompsons and First Choice have shown they recognise the value of customer service by enrolling their overseas staff on a client relations course.
According to the two firms, resort representatives are to be trained in the skills required to work well with holidaymakers and keep them content.
Helen Mitchell, the manager in charge of the programme, highlighted this will also be an important development opportunity for the companies' workers.
"With a small amount of extra work involved, the successful completion of the course will not only increase chances of progression within the company but also improve our overseas employees’ overall customer service skills," she added.
Earlier this month, software manufacturing firm Sage said it plans to outpace competition through good customer support, noting rivals such as Microsoft have a strong product but poor service.
Its chief executive Paul Stobart told the Journal the company has a "passion" for consumers and recognises the importance of supporting them throughout their use of the technology.
