News: Customer Service/Care
Hong Kong swimming pools implement customer service training
09 January 2008
The public's experience of swimming pools in Hong Kong has been boosted by customer service training.
A survey conducted by the Leisure & Cultural Services Department looked at 37 pools between May and August last year. It was found that 96.4 per cent of the respondents felt that staff could provide good quality customer service, and 90.4 per cent considered them responsible.
As well as this, 90.2 per cent said that staff treated customers with respect and courtesy.
Speaking to News.gov.hk, chief leisure manager of aquatic venues Richard Wong said the department had launched a scheme to enhance pool services, including organising seminars to understand operational problems.
Shek Shun-fai, senior amenities assistant, praised the department's customer service training, saying they underlined the importance of politeness and patience.
"We have learned how to listen to customers' complaints carefully and explain the situation to them patiently," he said. "If possible we offer alternative solutions to customers."
