News: Customer Service/Care
Legoland Windsor 'invests in customer service training'
08 May 2009
A leading theme park has invested in customer service training to boost the level of care it provides its visitors, a source reveals.
Legoland Windsor has organised the courses to improve the consumer care provided by its staff, People Management reports.
Kate Grele, human resources director at the site, says that lower levels of spending among guests has emphasised the importance of this area.
She states: "Money is now more precious and it means that guests' expectations are higher. What was good enough two years ago is no longer good enough."
According to the news provider, the customer service training took the form of staff being confronted by actors instructed to behave in infuriating ways.
The scenarios were repeated until there was a noticeable improvement in the level of consumer care provided by the team.
In other news, the Gartner and 1to1 Customer Awards is now open for nominations in categories such as customer service.
