News: Customer Service/Care
Motor industry code of practice 'could lead to more customer service training'
03 June 2009
Members of the retail motor industry may be turning to customer service training as a way to comply with a new voluntary regulatory framework.
The Motor Industry Code of Practice for Service and Repair requires its adherents to reach certain standards of consumer care, certifying those which meet these.
Chris Mason, director of Motor Codes, claims that garages and related businesses are beginning to be asked questions about why they are not part of the scheme.
He states: "[The scheme] is a simple, clear and affordable way for garages to declare their commitment to honest trading and good customer service."
Mr Mason says the future will see the code becoming increasingly accepted across the sector, meaning more firms may use customer service training.
In other news, Jet2.com recently claimed that a new flight route to Newquay will give the airline the opportunity to showcase its high levels of consumer care to a larger audience.
From difficult and demanding customers through to more routine interactions GA Training’s customer service training will ensure that whoever you are dealing with and in whatever situation a consistent and exceptional level of service are always the norm.
