News: Customer Service/Care
RCP scoops customer service award
06 February 2008
The Business Development and Research Consultants Awards has honoured the Royal College of Physicians (RCP) and its customer service record.
It was awarded to the RCP meeting and events department for the No. 1 Venue in 2007 in the Venue Verdict Awards, which is based on positive client feedback.
Clive Ostler, general manager of the RCP meetings and events department commented on the importance of development.
"This is no overnight achievement, it is the result of many years of investing in staff training and recognition, and focusing on standards and service," said Mr Ostler.
The importance of training in customer service has also been highlighted by a Citizens Advice Bureau survey, which singled out British Gas and BT.
The survey, reported in the Guardian, highlighted the two companies for "having the worst track record for dealing with complaints" as 77 per cent of those asked could not solve issues in one phone call.
