News: Customer Service/Care
Sport and leisure firms 'lack customer service skills'
08 December 2008
Eight in ten sport and active leisure organisations report a lack of good customer service skills among their staff, research shows.
Analysis carried out by the National Skills Academy for Sport and Active Leisure warns that many of the 36,500 companies operating within the sector report a lack of skills in certain areas.
The body states that, in addition to missing customer care skills, there is a lack of management training and leadership among supervisors.
It asserts that 64 per cent of managers within the industry could benefit from training to boost their management and leadership qualities.
Recently, scientists at the University College London and the Finnish Institute of Occupational Health asserted that workers' health can be damaged if their managers lack leadership skills.
Individuals more at risk of heart disease or other cardiac conditions were questioned and many complained of significant failings in their bosses' communication, delegation and competence.
