News: Customer Service/Care
Survey assesses customer service training in the hospitality sector
25 June 2009
A recent survey assessing the level of consumer care provided by members of the hospitality sector has found the average business scores seven out of ten, highlighting the value of customer service training.
The National Skills Academy for Hospitality (NSAH) conducted the research, visiting 350 companies operating in this industry and measuring friendliness, product knowledge and evident customer service training, bighospitality.co.uk reports.
Four businesses achieved 100 per cent in the assessment, with 49 scoring 90 per cent or higher.
David McHattie, chief executive for the NSAH, says these organisations are excellent and provide the benchmark other groups should aspire to achieve.
He tells the news provider: "What should not be forgotten here is the importance of that smile as the first impression. It costs nothing but means everything to the customer."
Last month, the organisation launched the Smiles of Britain campaign to highlight the advantages of providing good consumer care and highlighting the value of customer service training.
GA Training provides customer service training as one day public courses or tailored in-house course solutions totally relevant to your individual circumstances. Whether you are in the public or private sectors we will find the right course solution for you. We work regularly with all organisations from blue-chip private sector to local authorities.
