News: Customer Service/Care
Training 'must emphasise first impressions'
14 April 2009
Training should emphasise the importance of first impressions to those offering skills development in businesses, an expert asserts.
Bob Selden, author of What To Do When You Become The Boss, tells TrainingZone.co.uk that the point of initial contact will often form the basis of later interactions.
He says that while you cannot judge a book by its cover, people will often assess others by the way they walk, talk and dress.
"Understanding the 'first impressions to classify' principle is critical in your presentations. Remember, it's very hard to recover once people have formed a negative first impression," he asserts.
Mr Selden advises people to examine the way they present themselves and determine how they would react after a meeting, the news provider reports.
Sales and Marketing recently reported that one of the biggest mistakes sales staff can make while working at an exhibition is appearing visibly hung-over or tired, as this can sour their first impression on a client.
