News: Customer Service/Care
Utility providers may invest in customer service training
09 June 2009
Many consumers may opt to change their utilities provider in the coming months as the sector falls behind in customer service.
UKNetGuide reports that recent research discovered customer service training in the sector has fallen behind other markets.
The National Customer Satisfaction Index found it has fallen between three and five per cent behind sectors.
It added: "As the economy begins to show signs of recovery, companies with higher levels of customer satisfaction are probably better positioned to improve financial performance."
This may lead to an increase in customer service training for utility companies as they look to retain consumers.
UKNetGuide added that many people will not switch provider based on money alone, but more for the overall value for money and level of service.
Claudia Hathaway, editor of Call Centre Focus, recently told the Mirror that businesses who invest in customer service training may separate themselves from rival firms.
From difficult and demanding customers through to more routine interactions GA Training’s customer service training will ensure that whoever you are dealing with and in whatever situation a consistent and exceptional level of service are always the norm.
