News: Customer Service/Care
Yorkshire businesses urged to boost customer care
30 March 2009
Hundreds of businesses in Yorkshire are being urged to improve their customer service by the regional development agency.
Yorkshire Forward is asking companies to work towards a national standard on customer service, which they may reach with additional training.
Business support bodies, voluntary organisations, local authorities and universities will all be included in the scheme to boost customer care.
Simon Hill, executive director of Yorkshire Forward, says that while "Yorkshire and Humber already has highly-skilled business support organisations", the regional development agency will put funding into the drive to encourage the companies to meet the quality standard needed.
Mr Hill states the move is "part of our initiatives to promote and support excellence throughout the business community".
Yorkshire Forward recently revealed it will work on improving the training of employees in the financial services industry, in a bid to help them perform and compete in the sector.
