News: Performance Management
More 'training support' needed for line managers
03 January 2008
If a company's performance management efforts are to be successful, line managers need more support to create a culture of learning within the organisation, the Trade Union Congress (TUC) has claimed.
According to website PersonnelToday.com, Frances O'Grady, deputy general secretary of the union body, said that the UK workforce would only be able to improve if staff were confident in the ability of their managers to lead the way.
"Workers have a right to be managed well," she said at a recent skills conference. "It's all very well getting buy-in for change at the top of an organisation but that counts for nothing unless those on the front line are tooled up to deliver it."
"People's relationships with their own line managers are critical to how they feel about the job as a whole."
The TUC also called for more clarity on the government's Train to Gain programme, which offers specialist training packages to business, to help employees improve their customer service or telephone and writing skills for example.
