News: Performance Management
Performance management 'must consider non-financial metrics'
22 April 2009
Performance management training has been highlighted by a leading figure from the banking industry, who has emphasised the value of non-financial measures.
Greg Aitken, head of human capital strategy at the Royal Bank of Scotland, says that the company's past methods will be replaced by a system which assesses staff achievement against a wider series of criteria, People Management reports.
Addressing delegates at the HRD conference, he emphasised the importance of leadership and engagement as metrics when approaching performance management issues.
"We do need to show the effect of leaders on more than mere financial performance," he states.
Mr Aitken tells the news provider that other areas such as customer service and employee engagement should be considered alongside financial returns when it comes to performance management.
He says: "People have different reasons for coming to work and different needs."
Last month, the source reported that performance management training should emphasise the importance of setting staff realistic and useful targets during sessions.
