News: Telephone and Writing Skills
Skills criticism leads to investment in training
12 May 2008
The Financial Services Authority (FSA) has announced it is to invest more time and money into its staff training after receiving criticism that its employees were incapable of carrying out their job requirements.
Recently, industry figures have raised concerns that those employed by the FSA have little understanding of the companies under their remit and make contradictory decisions.
In response to these claims, the watchdog plans to spend over £300,000 to implement the scheme which will see over 1,000 members of staff be given thorough training on how to do their jobs, according to the Edinburgh Evening News.
Jonathan Chapman, head of organisational development at the authority, told the newspaper: "We have staff who are fully competent and able to do the job and others who are developing up to that."
The FSA regulates all financial service providers in the UK and is an independent organisation, given powers under the Financial Services and Markets Act 2000.
