People Management Skills Training Course
Duration
1 day
What is this course about?
In any organisation, the job of management is to run the business with the given resources. This may mean dealing with materials, equipment, time deadlines, performance targets and so on. The company's greatest asset is its workforce and anyone who pays only lip service to this will at some stage realise how unwise this view is.
This programme has been devised so that managers can examine their skills in the area of people management. It will emphasise improving individual and team performance by promoting an efficient, positive and creative atmosphere leading to greater success for the company. It will also make the manager's life easier.
Who would benefit?
Anyone who has to supervise or manage the work of others.
Objectives
At the end of the programme, those who have attended will:
- Have examined their people management and leadership style and decided if they want to make changes or improvements
- Be aware of how they come across to their team
- Have the potential for outstanding communication skills
- Have examined methods of motivation and selected those most appropriate to their team
- Have considered the power of generosity and trust
- Be confident of mentoring, disciplining, appraising and other forms of feedback
- Be able to coach and use facilitation skills to achieve staff development
- Understand how to influence colleagues and higher management in an effective way
Key topics covered
1. Introduction to people management
- The benefits of excellent people management
- Workshop to identify the main characteristics of effective people managers
2. Communication skills
- Achieving excellence in communication
- The role of body language
- The art of listening
- Communicating assertively not aggressively
3. Giving and receiving feedback
- Both positive and negative feedback
- Using C.O.R.B.S. method
4. Motivation
- How to motivate yourself first and foremost
- Motivating others
- Motivation styles and their application
- A discussion on motivation theorists
5. Leadership and management
- The difference between leadership and management
- Balancing control with encouraging initiative
- How to provide direction without being autocratic
- Creating and communicating vision
6. Decision making / problem solving with the team
- Creative problem solving
- Logical problem solving
7. Teamwork
- The benefits of effective teamwork
- Motivating the team
- Coaching and mentoring the team
- Using Delegation as a positive coaching tool
Action plan
- Summary of learning
- Development of a personal action plan
