Persuading and Influencing Skills Training Course
Duration
1 day.
What is this course about?
We all need to build relationships at work. Persuading and influencing colleagues, senior staff, customers and clients are important unless we are always prepared to follow others' ideas and direction.
This course is designed to bring people round to your way of thinking, remove resistance; introduce new ideas and minimise conflict.
Who would benefit?
Anyone needing to develop and improve their influencing and persuasion skills.
Objectives
At the end of the course, those attending will have:
- Examined the skills and attributes needed to improve their powers of persuasion
- Built the confidence to deal with different people or situations
- Appreciated their own and others' style of communication
- Examined current techniques and developed others
Key topics covered
1. Defining persuasion
- The skills and qualities of an effective persuader
- Developing a pull rather than push persuasion style
2. Planning
- Building trust and credibility by putting yourself in other people's shoes
- Overcoming obstacles that threaten your influencing position
- Changing views and perceptions
- Learning the importance of non-verbal communication
- The Johari window (disclosure)
3. What others want
- Identifying and questioning the values and motivations of others
- Building your listening skills to gain understanding and develop trust
- Building bridges
4. Style
- Adapting your communication style to be more effective
5. Overcoming resistance and conflict
- Being assertive
- Choosing from a range of behavioural options
- Using emotional intelligence to your advantage
- Negotiating for the best outcome
- Stating your case
- Tailoring your own strategy to put your views to a meeting or one-to-one
