Supervisory Skills Training Course
'Excellent, clear facilitation. The trainer is obviously passionate about the subject and has an in-depth knowledge of the area,'
Lisa Vinten, Royal College of Paediatrics and Child Health.
Duration
1 day
What is this course about?
Supervisors and team leaders are key people in any business. Their performance can greatly affect productivity and therefore the overall success of the organisation. The way that supervisors lead their team will affect the motivation and morale.
Supervisors are the key link between management and the rest of the workforce, playing an important role linking planning (by management) and the doing (by the workforce). Key elements of this important role are examined and delegates will learn a range of skills to help to develop and lead a strong and effective team.
Who would benefit?
Anyone who is going to be promoted to a supervisor or management level or anyone who is new to a role leading others.
Objectives
By the end of the course delegates will:
- Know how to manage the transition from team member to team leader / supervisor
- Understand their role, responsibilities and authority
- Have identified and discussed different styles of management
- Recognise the need to agree targets, standards and priorities
- Know how to manage performance and give feedback
- Understand motivation and delegation
- Know how to communicate effectively
- Be able to manage their time for maximum effectiveness
Key topics covered
1. Welcome and introductions
- Course plan and outcomes
- Personal objectives
2. Managing the transition
- Pitfalls
- Problems
- Challenges
3. The effective supervisor
- Roles
- Responsibilities
- Authority
4. Styles of management / supervision
- Advantages
- Disadvantages
- Your preferred style
5. Balancing needs
- The task
- The team
- The individual
6. Managing the work
- The big picture
- Agreeing targets
- Setting standards
- Identifying priorities
7. Assigning Tasks
- Monitoring progress
- Liaising with management
8. Managing the team
- Working together
- Achieving results
9. Managing the individual
- Giving constructive feedback
- Dealing with performance issues
- Getting the best out of people
10. Managing yourself
- Using time effectively
- Delegating tasks
- Being a role-model
11. Action Plan
- Learning review
- Production of a personal action plan
