Telephone and Writing Skills Training Articles
Telephone skills training improves sales opportunities
Investing in telephone skills training would improve online sales opportunities for many financial services providers, it has been suggested.Research commissioned by Surrey-based call centre...
Personal development training: Graduate skills "problem" identified
There is a significant need for graduates to receive training in communication skills and self-management, the Confederation of British Industry (CBI) claims.At a London delegation of 19 org...
Focus on listening and talking for communication skills improvements
Communication skills training should be implemented by managers to improve "often overlooked" qualities like listening and talking, it is claimed.Such an investment would not only...
Adaptable communication skills needed for Generation Y
Professionals who belong to Generation Y require a manager who has adaptable communication skills, it has been suggested.In an observation underlining the pertinence of communication skills...
Corporate communications: Training towards improvements in reporting
Training in communication and writing skills is taking on more significance as methods of corporate reporting move with the modern age, it has been suggested.Multi-stakeholder group Report L...
CIPD: Feedback fosters development of negotiating know-how
Coaching by line managers and feedback from leaders maximise the results of training in communication and influencing skills, it has been suggested.The Chartered Institute of Personnel and D...
FSB: Cut bureaucracy from firms training considerations
Small firms keen on facilitating writing skills training, customer service training or similar developments should not have to face "the heavy hand of regulation", it has been claimed.<...
Telephone skills development needed for insurance sector lifeblood
Telephone skills training and customer care improvements are needed to bolster the services provided by many insurance broking firms, a new study suggests.Callstream, a telecommunications sp...
Writing skills top credit crunch improvement list
Employees should be encouraged to take up opportunities for training and development to safeguard their positions during the credit crunch.That is the conclusion of careers author and advise...
Writing skills top credit crunch improvement list
Employees should be encouraged to take up opportunities for training and development to safeguard their positions during the credit crunch.That is the conclusion of careers author and advise...
Poor literacy skills present training opportunities
Businesses may have to provide extra literacy and writing training if they are to get the best out of their employees. A new survey by an educational software provider has claimed that over...
Staff training expenditure reaches record high
Businesses have spent a record £38.6 billion on training their staff, new research has shown.A survey of more than 79,000 companies in the UK by the National Employer Skills Survey reve...
Success comes with investment in skills
Managers and staff have been told that continual investment in training and development is essential for them and there companies if they wish to be successful.The claim was made by Jo Causo...
Skills criticism leads to investment in training
The Financial Services Authority (FSA) has announced it is to invest more time and money into its staff training after receiving criticism that its employees were incapable of carrying out their job r...
Skills shortage is a "particular worry"
New research has found that 75 per cent of employers feel there is a shortage of technical skills in their companies, a five per cent increase on a year ago.The survey, by the Chartered Insu...
Scunthorpe college signs employee training pledge
Employees at John Leggott College in Scunthorpe are to receive skills training, This Is Scunthorpe reports.College principal Nic Dakin has signed the Skills Pledge, a voluntary commitment to...
Lack of training opportunities causes employees to quit jobs
A lack of training opportunities has been identified as one of the main reasons why people leave their jobs.The Employment Retention Survey 2008 by consultancy TalentDrain found that three o...
Study: Minorities in IIP firms missing out on training
A new study by the Nottingham University Business School has found that minority groups are losing out on training in workplaces that have Investors in People (IIP) training awards.A wider r...
Government conducts adult training consultation
The government is considering various measures to help with adult learning in the future.A consultation is to be spearheaded by working groups comprised of organisations from broadcasting an...
West Country skills project to continue
A skills project for the workforce in the south-west of England will continue operating because of the success it has enjoyed.Known as the Skills Analysis program, it was funded by the Europ...
CBI: Britain needs to improve numeracy and literacy
The need for writing skills training in the workplace has been thrown into relief by the Confederation of British Industry (CBI).The group believes that the UK is slipping behind other natio...
Slough faces possible skills crisis
A skills crisis could hit Slough, making in-house company training - such as telephone and writing skills training - ever more important.A lack of qualified workers "threatens to hold b...
Employees cynical about appraisals
A new study indicates that appraisals, when managers may talk to their staff about any telephone skills training they are undergoing, are often considered a waste of time.Worryingly the rese...
Employment changes could discourage skilled migrant workers
Changes announced by the government could discourage skilled migrant workers from coming to the UK, and may mean companies need to engage in more in-house telephone and writing skills training, rather...
Skills expert warns that some firms are failing to train staff
Many organisations are still failing to realise how important it is to invest in people, a skills expert has claimed.The comments come from Professor Mike Campbell, who was a key adviser to...
