Testimonials

With over fifteen year's experience of delivering training programmes, we have had the pleasure of working with a diverse range of organisations throughout the UK. Our success continues to be based on the goodwill of our clients and the level of repeat business is testimony to their belief that our training has made a significant difference to their organisation and the development of their people.

What some of our clients have to say about us.

'Our business has grown year-on-year ever since it was established in the UK in 1991. In order to support this continued expansion we identified a need to develop an even greater focus on customer service in a number of different departments. We conducted a formal assessment process with a number of invited training providers at the end of which we appointed GA Training - by a unanimous decision. Not only was GA extremely professional throughout the tendering process but they also clearly made every effort to understand our business and our objectives - including our desire to ensure we achieved a worthwhile return on the investment we were about to make!

They undertook a very comprehensive assessment of our current performance - both before and after the training - and we were confident that we would be able to see tangible changes in the behaviours, capability - and hence, effectiveness of our customer services teams. Our expectations have been well exceeded and our customer services staff are certainly now better able to deal with the demands and needs of our customers, they feel more confident and this training has clearly helped to generate greater job satisfaction. We would certainly use GA Training again.'

Andrew Tough, Head of HR, Beko plc

'We have been working with GA Training for a number of years now, initially with them delivering our Presentation Skills courses. Recently we have expanded the range in-house courses that GA deliver for us, including Delegation Skills, Train the Trainer and Planning & Prioritising for Managers.

Our reasons for using GA as a preferred training partner is their ability to deliver high quality training courses with creativity and enthusiasm, which has proved to have a positive impact on our staff and delivered great results. GA's professionalism and flexibility makes them a pleasure to work with.'

Susie Smith, Director of Talent Management, Elsevier

'Having previously worked with GA at my last company, I was very confident that they would do a great job for me at Barton Willmore. So when I identified a training requirement for Report Writing for around 40 members of staff, I gave GA a call.

Again, their approach was very professional, the training to the point, insightful and directly applicable to what we do. The trainer was totally in tune with the subject, our business, and realities of our job roles. Although initially some of our delegates were sceptical on how report writing could take a whole day - at the end they all felt that the exercise was a wholly worthwhile use of the entire time allocated.

There are a lot of training companies out there, all claiming to offer 'training solutions'. In my 15 years experience of dealing directly with training providers, there are very few that actually 'listen' to what the requirement is and deliver what they say...providing real value for money. GA is one of the few that I have come across.

Flexibility, professionalism, expertise and commitment to achieving your goals are words that I would use to sum up my experience of working with GA.'

Wayne Hutt, Training & Development, Barton Willmore Design

'Customer service training is a real experience with GA. Because the training was so enjoyable, we found that all our customer-facing staff were fully engaged on the day and we saw tangible changes in behaviour throughout the course. Not only that, but the staff were all fired-up to get back to their jobs to put all the learning into place.

The style of the trainer really suited our organisation and they were great at getting the best out of the staff on the day. The feedback was extremely positive, and they were all confident that the experience would lead to improved customer service. Going forward, we will continue to use GA as one of our preferred suppliers; we're always pleased to see John, as he always works alongside the delegates and gets the best out of them at all times.'

Elaine Mignonelli, Training & Development Officer, Allerdale Borough Council

'We have worked closely with GA for a number of years and the latest programme of training included courses in Management Development and Personal Development. All of the courses are delivered by professional, high-quality training consultants and the overall levels of customer service we receive from GA are excellent.

Each year we work in partnership with GA to identify training requirements that will improve our capability in a very competitive marketplace.'

John Fairlie, Distribution Manager, Hasbro

'We were looking to improve the service delivery of our customer contact centre. As a direct result of having GA deliver their customer service training, we have dramatically increased our professionalism and call handling resolution capability. As a direct result of conducting the workshops the customer services teams are now better motivated and equipped to handle both the diverse nature and sheer volume of calls and correspondence.'

Morenike Ogunmefun, Customer Services Manager, London Borough of Bexley